All persons residing at the property must abide by the terms and conditions. By completing our booking or rental agreement you give your authorization for us to contact credit reference agencies and to make enquiries relating to your financial and moral standing. By completing our booking you agree that your contract is with WelcomeTbilisi and not the owner of the property. You must not enter into negotiations directly with the owner with regard to renting the property directly from them. Our charges will still be due from you should this be the case.
In the event of the guests not complying with any of these terms and conditions, including unsuitable conduct causing disturbance to other residents or neighbors the accommodation agreement will be terminated immediately and the all guests will be required to leave the property. In the event of the licensee and/ or any guest failing to leave the property voluntarily immediately of such request we reserve the right to commence immediate police/court proceedings for possession of the property together with all legal and other costs which may be incurred in connection with such action.
During your stay we may need access to the property for various reasons, mainly maintenance issues. We reserve the right to access the property at any time during the booking but will endeavour to notify you prior to each visit where possible.
Upon arrival, each guest will be required to sign a standard WelcomeTbilisi registration form, and accept the terms and conditions therein for his/her stay. Check-in time is 15:00 unless otherwise arranged with property.
Number of persons using the apartment
We must be notified of each guests name on the booking form in advance. It is not permitted to allow other people (not named on the booking form) to stay at the property or use the property’s facilities without prior notice, which may be reasonably withheld. The number of persons using the apartment must not exceed the maximum number (of adults & children) stated on the booking form. Accommodation WelcomeTbilisi.com reserves the right to ask any named licensee to leave if this condition is broken.
Pets are not permitted at any property unless otherwise agreed to in advance. A charge will be levied for professional cleaning if pets have been allowed into a property without prior written authorisation. This may include charges for loss of business whilst the property is deep cleaned.
2. Cancellation and Refund Policy
Payment, Security & Photo ID / Proof of Address On booking, a non-refundable reservation deposit will be required to reserve the accommodation. Bookings will be confirmed once this reservation deposit is received. Credit or debit cards supplied at the point of booking may be pre-authorised with a nominal amount to confirm their validity. Full payment for all bookings will at your arrival date. The reservation deposit will be deducted from the final rental balance; the balance is paid one week before arrival. We cannot allow access to the property without full payment being received as cleared funds by us. Photo ID and / or proof of address may be requested before keys are issued.
Two weeks notice is required to avoid charge. Rent cannot be refunded once paid. A cancellation fee of one night’s accommodation/deposit paid in advance will apply to any booking cancelled less than one week before of arrival time.
Please put your cancellation in writing to us at the above address provided on website and also by email to info[email protected]
WelcomeTbilisi reserves the right to charge your credit/debit card (or deduct from any deposit paid) for items listed in sections 3. This may include but are not restricted to: cleaning, damages, telephone / internet call charges, satellite TV usage charges, breakages and/or loss or damage of any items in or about the property rented.
For security purposes you will be asked to show the credit or debit card that you have booked with and this must be in the principle guest’s name. In the event that ID is not provided or there is not a match to the name on the booking and the name of the cardholder, we reserve the right to refuse the booking.
We may pass your valid payment card details to a third party to process any payments.
WelcomeTbilisi reserves the right to change the apartment with other one not represented on website in case we are unable to book you into the apartment you have requested. Although accommodation is confirmed in advance, the exact apartment is not guaranteed prior to arrival. There may be occasions, because of circumstances beyond our control; We will endeavour to inform guests of such changes before arrival.
3. Guests Responsibilities/Other Rules
WelcomeTbilisi operates a strictly NO SMOKING POLICY. Smoking is not permitted in any apartments. If smoking has occurred in the property during your stay we reserve the right to charge you for professional cleaning of the apartment, plus fine in cost 50$.
Damages, Breakages and/or Loss of items
It is the licensee’s responsibility to take care of furniture and equipment provided at the property. Guests will be held accountable, and must pay for any damages, breakages or loss of items incurred by you or members of your party, or your visitors during your stay at the property. Replacement items must be of the same quality as the originals. Please notify us as soon as possible of any damages so that we may limit the cost and be able to replace any items for the next licensee if you are unable to do so.
Please be respectful to your neighbours and keep noise to a minimum. We reserve the right to evict troublesome and noisy guests staying in any of our apartments however this will not be done without first discussing problems with you.
Belongings Left at the Property
Any items that have been left behind will be disposed of assuming that they are no longer wanted. Please take everything with you when you leave.
It is important that you have your own personal insurance, as you will not be able to make any claims via the homeowners insurance. You will also not be covered against loss or damage to personal items or injury to yourselves and any of your party members.
Thank you, enjoy your stay!